SourceTek Systems can provide you a single source for PURCHASING, CONSOLIDATING, MANAGING, and RENEWING your OEM-direct, OEM-authorized, and third-party IT maintenance contracts. ?>?>
PURCHASING: We offer hardware maintenance for a variety of IT technologies and manufacturers.
Technologies supported include:
Data & Voice Networks
Manufacturers supported include:
CONSOLIDATING: No longer will you have to go to multiple websites to manage your IT service contracts. We’ll roll it all into one – YOURS! One portal to view important contract information, place calls, look up call history, track assets, and much more.
MANAGING & RENEWING: Every aspect of your service contracts are visible and manageable, by you online, and backed by our dedicated “behind the scenes” customer service team - a customer service team whose only concern is managing the purchase, administration, delivery, and renewal of your service contracts. Keep track of all of your IT hardware assets –live 7x24. Know where everything is, or where it is supposed to be, who is responsible for that asset, how much you are paying to maintain it, know when the contract renews, and plan budgets, etc.
All call placement dates & times, problem descriptions, clo¬sure dates, and service level requirements are automatically tracked and kept in an annotated history record and easily accessible to the account holder. All of this information is easily exportable.
- Web-Based Request-A-Quote Feature
- Web-Based RMA and Work Order Request Link to the Service Provider Repair Facility
- Web-Based Contract Administration and Asset Tracking Tool for all Service Contracts
- Web-Based Service Call History Reporting
- Web-Based Supplies Request Link
- Web-Based Multi-Vendor Depot & Field Service
- A dedicated customer service team to assist in all contract administration, service delivery, and renewal processes.
- A One-Stop-Shop for Global OEM, OEM authorized, and 3rd party maintenance solutions
SourceTek will make it easier to buy, manage, and renew IT service contracts, thereby saving you time, money, and headaches! Contact SourceTek today to learn how we can help manage multiple vendor service contracts, service delivery, and asset inventory all in one place.